We care about both quality and the environment, which is why we use natural, eco-friendly materials for our cat furniture. Most of our shelves are crafted from 18 mm thick pine wood, ensuring durability and a natural look. Our hexagonal models are made from 6 mm birch plywood, providing a lightweight yet sturdy design.

To make our shelves and steps extra comfortable for your cat, we add soft, durable carpet padding, making jumps and landings gentler. Our scratching posts are wrapped in natural sisal, which is perfect for keeping your cat’s claws healthy.

We care about the health and safety of your furry friends, which is why we use only eco-friendly wood oil to finish our cat furniture. We exclusively apply Italian oil from Borma Wachs, known for its natural composition and safe, non-toxic formula.

If you’d like to see the certification for this oil, just let us know—we’ll be happy to provide it!

We use high-quality and reliable mounting hardware that ensures our shelves can support cats weighing up to 15 kg (33 lbs). With proper installation on the wall by our professionals or by carefully following all instructions, this weight capacity can even be increased. We prioritize the safety and durability of our furniture so your pet can feel comfortable and secure.

Absolutely! We want your experience to be fantastic from the moment you receive your order to when it's beautifully installed in your home. That's why we include screws that are suitable for most common wall types. They work particularly well with concrete, brick, and drywall.

Yes, we certainly do! To ensure a stress-free setup, every order comes with a detailed printed assembly instruction. If for any reason you can't find it, simply let us know, and we'll promptly send you an electronic version. Additionally, we have a comprehensive library of shelf assembly videos on our YouTube channel, which many customers find incredibly useful. We're also committed to providing excellent support, so please don't hesitate to contact us if you need any assistance during assembly!

Great question! Once you've placed your order, our team gets to work right away. Please allow 1 to 5 working days for us to complete the preparation of your items before they ship. We're committed to getting your order to you swiftly, and we'll always notify you if, for any unforeseen reason, there's a potential delay beyond our standard processing time.

We understand that every home and every cat is unique, which is why we're always open to discussing custom orders. If you have a drawing or specific measurements for a shelf you'd like to have made, please provide us with this information. We will review the technical feasibility of creating the item to your specifications and get back to you with our proposal.

Absolutely! We'd be delighted to personalize the shelf you order for your beloved cat – and it's completely free! Simply enter your cat's name(s) in the "Add Personalization" field during checkout, and we'll happily take care of it. If you have more than one furry friend, please feel free to include all their names! We love making our shelves extra special for your feline family.

Yes, that's certainly possible! All of our shelves can be ordered in a raw, unfinished state. In this case, they will be carefully sanded, providing a smooth surface for you to get creative with your own finishing. Just let us know you'd like the raw finish by adding a note to your order, and we'll gladly take care of it.

Yes, indeed! For your convenience, all of our pillows are machine washable. We advise using a gentle cycle at a temperature of 30°C. If you have the opportunity, hand washing can also be a kind way to care for your pillows. Furthermore, a soft brush or lint roller is an excellent tool for removing any pet hair that may accumulate on your pillows or our cat carpets.

Indeed, our shelves are suitable for outdoor use! We just advise placing them in a sheltered spot, such as under a canopy or on a covered balcony, to prevent direct exposure to snow and heavy rain. This will help maintain their quality and appearance.

We're pleased to offer international shipping to many locations. Our current delivery areas include all countries within the European Union, the United Kingdom, Switzerland, the United States, and Canada. Additionally, we ship to the following countries: Australia, Cyprus, Hong Kong SAR, India, Indonesia, Israel, Japan, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, Taiwan, and the United Arab Emirates. If you have any questions about shipping to your specific country, please feel free to contact our customer support team.

We use trusted and dependable delivery services to get your purchases to you. 

For our customers in the EU, we utilize FedEx for their speed and reliability. 

For orders heading to the USA, Canada, the UK, and Switzerland, we rely on the quality service of UPS. You can be confident that your order is in good hands!

Once your order is on its way, you can usually expect delivery within 2 to 8 working days. This timeframe can depend on the operational schedules of our delivery services. We'll always do our best to get your order to you as quickly as possible, but please be aware that delivery times may be extended during holiday seasons. Also, for reliable door-to-door service, we deliver directly to your address and are unable to ship to PO Boxes.

We take great care in packaging your order to ensure it arrives in perfect condition! Your items will be securely placed in a sturdy cardboard box. Inside, each piece is individually wrapped with protective stretch film to prevent any rubbing or friction during transit. We also use supportive polystyrene padding around the edges of the box and in key areas to provide extra protection against any bumps or impacts during transportation. You can be confident that your purchase is well-protected!

Absolutely! You can easily track your parcel every step of the way. As soon as your package is dispatched, we'll send you a tracking number right away. We also keep a close eye on all shipments daily, and if we notice any unexpected delays, we'll proactively reach out to let you know. You'll always be in the loop!

Yes, definitely! We have complete confidence in the craftsmanship of our products. That's why we provide a two-year warranty on all items, ensuring your satisfaction and a worry-free experience.

We understand that sometimes things don't fit just right, so yes, you can return an item within 30 days of receiving it. Please be aware that the return shipping costs are the responsibility of the buyer. If the issue is due to an error on our part, we'll be more than happy to send you a replacement.

We sincerely apologize if your item arrives in anything less than perfect condition. Please don't worry; we'll make sure it's taken care of! Just inform us about the damage, and we'll get the ball rolling on a resolution. To help us understand the issue and expedite the process, if you see any damage to the shipping box upon receipt, could you please take some photos of the exterior? Also, photos of any broken parts you find during unboxing would be incredibly helpful. We're committed to ensuring you receive your order in excellent shape.

Yes, definitely! We understand that sometimes wear and tear happens. The great thing about our shelves is that all components are interchangeable. So, if any part breaks or becomes unusable in the future, you can easily buy a replacement in our store. Don't hesitate to contact us even if you think a part might be discontinued – we'll see what we can do!