Q&A – RshPets

Q&A

The goods are made of birch plywood 15 mm and 6 mm thick.

The goods are covered with natural ecological friendly wood oil of the Italian company "Borma Wachs". Let us know, If you want to get acquainted with the quality certificate of the oil, we will send you the necessary documents.

The products can withstand the weight of a cat up to 50 lb (24 kg) when properly set to the wall.
Follow these links to see the tests of our shelves:
- Hexagon shelves
- Cat wall shelves

We provide universal screws by the German company Fischer Duopower, which are suitable for all types of walls.

We attach a printed assembly instructions with every order. But if for some reason you did not have this, we would gladly send you an electronic version of the instruction.
We also have a YouTube channel with many shelf assembly videos that can help you. We would like to note that we are always stay in touch and ready to help you if it is necessary!

It takes 3 – 5 working days to complete an order from the date of purchase. Although we want to note that during the holiday periods it can be longer - up to 10 working days.

Yes, it is possible. Send us your sketch with exact dimensions, and we will prepare a 3D model of the future product for you. After agreeing and approving the shelf with you, we will start to make product according to your sketch.

Yes, it is possible. You can attach a nameplate to almost every product. Just write us the name of your cat when ordering, and we will do it for you!

Yes, all products are possible to order raw. This way the shelves will pass only the grinding stage, after which you can cover them yourself. The painting is calculated individually.

Yes, all pillows can be washed in a washing machine on the gentle cycle (30 C).

The products can be situated on the street\patio, but they must be under a shed, because plywood under prolonged exposure to moisture (rain, snow) may be deteriorate.

We ship to all EU countries, as well as to the UK and Switzerland.

If you are from the USA or Canada, then you can purchase all our products in our
store on the Etsy marketplace

For shipments to EU countries, we use the DPD delivery service.

For shipments to the UK and Switzerland, we use the Polish Post, EMS and FedEx.

 

It usually takes 2 to 8 working days to deliver the goods, it depends on the operational work of the delivery services. But we would like to note that in holiday periods delivery time may increase. Also note that we use delivery to the recipient’s door and do not send to PO Boxes.

Your package will be packed in a sturdy cardboard box. Each piece in the box is wrapped with stretch film so that there is no friction between them. We also use polystyrene around the perimeter of the box and in the necessary places to prevent damage during transportation.

If you indicate when ordering that this is a gift, then we will attach a greeting card with your note in addition to the order. Due to the fact that the parcels are large, gift wrapping is discussed individually.

You can easily do this. As soon as your package has been dispatched, we will give you the tracking number. We also track all shipments every day, and in case of any delays, we notify our buyers in advance.

Sure! There is a warranty for the goods during two years.

Yes, we have a discount for regular customers. If you want to re-order, we will definitely offer you a discount based on your new order. Just write us in advance!

We gladly accept all returns during 30 days after receiving your order. Please note that the buyer is responsible for return shipping costs.
If we have configured your order incorrectly, we will gladly send you a replacement.

If this happens, please don't worry! Let us know and we will fix the situation

Any parts of the shelves are interchangeable, so the necessary parts can always be purchased in our store, even if they are out of production. Just write us about it!

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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