The goods are made of pine wood 18 mm.

The goods are covered with natural ecological friendly wood oil of the
Italian company "Borma Wachs". Let us know, If you want to get
acquainted with the quality certificate of the oil, we will send you the
necessary documents.

The products can withstand the weight of a cat up to 50 lb (24 kg) when properly set to the wall.

We provide universal screws by the German company Fischer Duopower, which are suitable for all types of walls.

We attach a printed assembly instructions with every order. But if for
some reason you did not have this, we would gladly send you an
electronic version of the instruction.
We also have a YouTube channel
with many shelf assembly videos that can help you. We would like to
note that we are always stay in touch and ready to help you if it is
necessary!

It takes 3 – 5 working days to complete an order from the date of
purchase. Although we want to note that during the holiday periods it
can be longer - up to 10 working days.

Yes, it is possible. Send us your sketch with exact dimensions, and we
will prepare a 3D model of the future product for you. After agreeing
and approving the shelf with you, we will start to make product
according to your sketch.

Yes, it is possible. You can attach a nameplate to almost every product.
Just write us the name of your cat when ordering, and we will do it for
you!

Yes, all products are possible to order raw. This way the shelves will
pass only the grinding stage, after which you can cover them yourself.
The painting is calculated individually.

Yes, all pillows can be washed in a washing machine on the gentle cycle (30 C).

The products can be situated on the street\patio, but they must be under
a shed, because wood under prolonged exposure to moisture (rain,
snow) may be deteriorate.

We ship to all EU countries, as well as to the UK and Switzerland, USA, Canada and other

For shipments to EU countries, we use the FedEx delivery service.

For shipments to the USA, Canada, UK and Switzerland we use the UPS.

It usually takes 2 to 8 working days to deliver the goods, it depends on
the operational work of the delivery services. But we would like to
note that in holiday periods delivery time may increase. Also note that
we use delivery to the recipient’s door and do not send to PO Boxes.

Your package will be packed in a sturdy cardboard box. Each piece in the
box is wrapped with stretch film so that there is no friction between
them. We also use polystyrene around the perimeter of the box and in the
necessary places to prevent damage during transportation.

You can easily do this. As soon as your package has been dispatched, we
will give you the tracking number. We also track all shipments every
day, and in case of any delays, we notify our buyers in advance.

Sure! There is a warranty for the goods during one year.

We gladly accept all returns during 30 days after receiving your order.
Please note that the buyer is responsible for return shipping costs.
If we have configured your order incorrectly, we will gladly send you a replacement.

If this happens, please don't worry! Let us know and we will fix the situation

Any parts of the shelves are interchangeable, so the necessary parts can
always be purchased in our store, even if they are out of production.
Just write us about it!